Professional Issues in Practice - Course 1

Requirements Responsibilities & Complaints

This course explains professional requirements and their value to your practice, making it easier for busy practitioners to meet their responsibilities. It also offers advice on how to handle a complaint made against you.

Robin Marchment
Robin Marchment

Course Overview

This course addresses the principles of Informed Consent, Confidentiality and Cultural sensitivity; the value of good health records and good labelling practices. It will explain not only what you have to do but the reasons behind those requirements. Failing to provide adequate information may lay a practitioner open to a charge of battery or negligence, even if the treatment was performed competently. The ethical and legal implications of Informed Consent are complex and high court rulings are discussed. What are the circumstances that allow disclosure of information given in clinical confidence or even mandate it? Just how safe are toxic herbs and what are the risks and safeguards? How to manage a complaint made against you.

 

Part 1 covers Informed consent. Topics include: Professional ethics and legal implications relating to informed consent; Health literacy and patient vulnerability; Common language obligations; The process of providing information to obtain informed consent; Consent forms; Legal capacity; High court rulings.

 

Part 2 covers Privacy and security. Topics include: Privacy and confidentiality; Appropriate and inappropriate disclosure; Data security and retention.

 

Part 3 covers Social and cultural sensitivity. Topics include: Diversity in our community; Reporting on domestic violence of adults; Reporting on domestic violence and child abuse.

 

Part 4 covers Health records and invoicing. Topics include: The value of good record-keeping; Specific requirements; Translated records; Intake form; Records for initial consultation vs follow-ups; Tax invoice and accounting records.

 

Part 5 covers Herb labelling and adverse event reporting. Topics include: Problems and complaints that have occurred; Guidelines for the safe practice of Chinese herbal medicine; Nomenclature; Patient advice and information; Patient records; Prescriptions and labels; Adverse event reporting.

 

Part 6 covers Toxic herbs. Topics include: Toxic herbs and their safety in the hands of a registered practitioner properly trained in Chinese herbal medicine: Ma Huang, Zhi Fu Zi, and herbs containing amygdalin: Xing Ren, Tao Ren, Yu Li Ren; History of submissions, reasons for restrictions, actual risks and safeguards.

 

Part 7 covers Managing a complaint: what to do when a complaint is made against you.

Objectives

  • Understand the ethical and legal implications of informed consent, the issues of health literacy and patient vulnerability. Understand when disclosure of confidential information is inappropriate and when it is appropriate or even mandatory

  • Be aware of community diversity. Learn to recognise signs of adult domestic violence and abuse, including emotional abuse, and the emotional and sexual abuse and neglect of children. Understand the different reporting responsibilities

  • Learn the value of keeping good health records, what information should be included on the intake form, the initial consultation record, and follow up records. Understand what needs to be included on herb labels and patient information sheets

  • Understand the toxicity of some herbs. Learn the risks and how traditional preparation methods reduce the toxicity

  • Understand how best to manage a complaint if one is made against you

Outline

  • 0 hrs - 1.5 hrs

    Ethical and legal implications of informed consent, health literacy, patient vulnerability, the process of providing relevant information to obtain informed consent; limitations of consent forms; legal capacity; High court rulings

  • 1.5 hrs - 2 hrs

    Explanation of privacy and confidentiality issues, appropriate and inappropriate disclosure with examples, data security and data retention requirements

  • 2 hrs - 2.5 hrs

    Diversity in our community, its social ramifications, the need to support those communities. Adult domestic violence and reporting responsibilities. Child physical, emotional and sexual abuse. Our reporting responsibilities and protections

  • 2.5 hrs - 3 hrs

    Recommendations for health record keeping. The value of good record keeping to the practitioner, specific requirements, translated records, the intake form, records for initial consultation vs follow-ups, and tax invoice and accounting records

  • 3 hrs - 3.25 hrs

    Problems and complaints that have occurred; guidelines for the safe practice of Chinese herbal medicine; nomenclature; patient advice and information; patient records; prescriptions and labels; adverse event reporting.

  • 3.25 hrs - 3.75 hrs

    Issues relating to the toxicity of some herbs and how traditional preparation methods reduce the toxicity: Ma Huang, Zhi Fu Zi, and herbs containing amygdalin: Xing Ren, Tao Ren, Yu Li Ren. Restrictions and actual risks and safeguards.

  • 3.75 hrs - 4 hrs

    Advice on how to manage a complaint made against you effectively and professionally, and how to use the experience to improve your practice

Reviews

  • Jodi P. (Australia)

    Robin, was an amazing presenter. The delivery of what could have been an extremely dry and uninspiring topic was fabulous - engaging, highly informative, and the detail of the notes provided was absolutely excellent. Thank you Robin!

  • JOSEPH K. (Australia)

    The course is useful and informative

  • Marilyn B. (United States of America)

    The course was very thorough and the handouts were excellent.

See All Reviews

Reviews

Robin, was an amazing presenter. The delivery of what could have been an extremely dry and uninspiring topic was fabulous - engaging, highly informative, and the detail of the notes provided was absolutely excellent. Thank you Robin!

Jodi P. (Australia)

The course is useful and informative

JOSEPH K. (Australia)

The course was very thorough and the handouts were excellent.

Marilyn B. (United States of America)

I find this Professional Issues Course of Robin Marchment very comprehensive, practical and supportive of one's TCM clinical practice.

LUZVIMINDA A. (Australia)

Very informative review on professional issues. Robin made it easy and enjoyable to listen to. Recommend the course!

Melissa Olivia S. (Australia)

Fantastic course, full of great information and a very good revision of the standards required to practise

Lisa M. (Australia)

Teacher

teacher picture
Full Biography

Robin Marchment

Robin is a registered herbalist and acupuncturist, having completed internships at Chinese hospitals in Guangxi and Xi’An where her focus was on gynaecology. She is lecturer, practitioner and is author of “Gynaecology Revisited” and co-author of “Shang Han Lun Explained”.

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  • Unlimited Access & CEUS

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  • Note

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$80
More Details

  • CEUs:

    Approved By: Standard Certificate (4), NCCAOM (4)

    Pending: California [Upon Request]*

  • Language: English

  • Course Type: Studio Recording

  • Course Length: 4 h

  • Course Notes: Notes are provided with this course.

  • Access Period: Lifetime

$80

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