The Encounter with the Patient: Sparkles and Traps

The main issues in the clinical relationship to improve therapeutic results

The workshop focuses on the process of co-building a working alliance. Elisa Rossi, MD, PhD, and LAc, discusses main features of the therapeutic relationship: the structure of communication and the emotional, mental, physical space of the treatment.

Elisa Rossi
Elisa Rossi

Course Overview

Please Note: This course is presented in English and is verbally translated into German, back and forth, during the presentation.


The workshop focuses on the process of co-building a working alliance.

We discuss some main features of the therapeutic relationship: the structure of communication and the emotional, mental, physical space of the treatment.


We see how to deal with:

the daily management of time, requests, money

the dynamics of empathy and neutrality

the deep movements stirred up by the use needles

the expression of hidden or violent emotions

the yin attitude of “being there”


We work with illnesses and suffering, it is a delicate matter.

The encounter of patient and practitioner requires a specific attention.

To improve therapeutic results we need not to be submerged by what takes place inside the relationship.

The classics give a great attention to it – quotations will be discussed in the workshop.


Clinical cases are given throughout all the issues.


  • Learn how to address the clinical relationship in daily practice. Deal with questions about ethics, communication, clinical interview. Understand how to handle interpersonal issues that arise in the clinic.

  • Cope with the therapeutic setting, empathy, expression of emotions, silence and words. Not be invaded or drifted away by what may happen during the treatment. Use a yin attitude of “being there”

  • Refer to the Classics and Recognize deep relational movements in given clinical cases

  • Why we have chosen this profession, what deep needs it responds to, how we deal with it all

  • Paths to deal with dysfunctional behaviours


  • 0 hrs - 30 min

    Ethics, xu-emptiness of the Heart, dao

  • 30 min - 1 hrs

    Communication theory, clinical interview

  • 1 hrs - 1.5 hrs

    Therapeutic alliance, empathy, yin attitude

  • 1.5 hrs - 2 hrs

    Setting - the mental, emotional and physical place where we work – and how to regulate it

  • 2 hrs - 2.5 hrs

    The first encounter, the therapeutic relationship and chronic treatments

  • 2.5 hrs - 3 hrs

    Clinical cases

  • 3 hrs - 3.5 hrs

    How we perceive qi and resonate with it, how we work with different patients, including children

  • 3.5 hrs - 4 hrs

    How to use silence and words, how to talk about Chinese medicine

  • 4 hrs - 4.5 hrs

    How to handle emotions that may surface during the treatment

  • 4.5 hrs - 5 hrs

    Why we have chosen this profession, and what deep needs it responds to

  • 5 hrs - 5.5 hrs

    How to try to change dysfunctional behaviours


  • Susan M. (United States of America)

    A wonderful reminder that each encounter with my patient is an opportunity to be present with equanimity.


Elisa Rossi

Elisa Rossi is a PhD, MD, Psychiatrist, Acupuncturist and Licensed Psychotherapist. In 1983, after a 3-year Course in Acupuncture in Milan, Elisa attended the Training Course of TCM in Beijing. She went back to China 7 more times gaining clinical experience in the TCM Departments of Beijing, Nanjing, Shanghai, Jinan.


  • *CEU/CPD Approvals

    Some accreditation bodies have course approval expirations. If the approval expires, you will see a notice next to the name with a date of expiration: "[Until YYYY/MM/DD]". Please factor this date into your own renewal deadline. If an approval expires, you will be able to request that it is renewed and we will submit it for you within 2 business days. Renewals normally come back to us after 30 days.

    If your accreditation body is not listed under the "Approved" section, you may find it under the "Pending" section. That means that it is either currently pending approval, or that it is available for you to request: "[Upon Request]". New course approvals usually come back to us after 45 days.

    We use an automated system within our platform that allows you to make these requests in an easy and convenient way. Just visit the course page in your Net of Knowledge account and click the "Request Approval" button at the top.

    Each "Course and CEUs/CPDs" purchase grants you 1 request per accreditation body. If you request a course approval and do not complete it before its new expiration date, you will need to purchase another "CEU/CPD Add-On" to make another request.

    If the course is ineligible for approval with an accreditation body due to their subject-matter policies, it will be listed as "[Ineligible]", and no requests will be possible for the course.

  • Accessing Your Course

    After checking out, your email address will be sent to Net of Knowledge securely and you will gain instant access to your course. If you do not have a Net of Knowledge account yet, one will be created for you automatically and you will receive an email with a link to set up your password. Log in to your account at and start learning!

  • Unlimited Access & CEUS

    You will have unlimited access to this course for as long as it is on Net of Knowledge, so that you can keep reviewing and learning from it over the years.

    CEU requirements must be completed within 1 year from the purchase. During this time, you must view the training and complete any required documents to get your certificate. You must also print and save your certificate for your own records.

  • Cancellation Policy

    Please note we do not offer refunds for our recorded online courses/webinars.

  • Note

    This recording is available in an online format only; you will not receive a DVD or physical copy of the recording – it is only available to watch as a course to watch on the internet through your online account.

powered by netofknowledge


More Details
  • CEUs:

    Approved By: Florida (5.5), Standard Certificate (5.5), NCCAOM (5.5)

    Pending: California [Upon Request]*

  • Language: English (Primary), Deutsch (Translated)

  • Course Type: Recorded Webinar

  • Course Length: 5.5 h

  • Course Notes: Notes are provided with this course.

  • Access Period: Lifetime


You qualify for free expedited shipping with Canada Post! (view our shipping FAQs to see restrictions that may apply)
    Your Cart
    Your cart is emptyReturn to Shop